2g777 Privacy Policy — How We Protect Your Data

This Privacy Policy ("Policy") explains how 2g777 ("we", "us", "our") collects, uses, stores, and protects the personal data of users ("you", "your", "the Player") who access or use the 2g777 website at 2g777.ws and any associated mobile or browser-based platform. By registering an account or using the 2g777 platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. This Policy is written in English and is the authoritative version.

This Policy should be read alongside the 2g777 Terms & Conditions and Responsible Gaming policy, which together form the complete agreement governing your use of the 2g777 platform. If you do not agree with this Privacy Policy, you must not use the 2g777 platform. 2g777 reserves the right to update this Policy from time to time in accordance with changes to applicable data protection standards or our operational practices. Where a material change is made, we will notify you via the contact details registered on your account.

2g777 collects personal data from you in the following categories, limited to what is necessary for the purposes described in this Policy:

• Registration data: mobile number, chosen username, date of birth, and country of residence provided at the time of account creation;
• Identity verification documents: national identity card (NID), passport, or other government-issued identification submitted during KYC verification, along with any supporting documentation requested to verify source of funds;
• Payment data: the mobile wallet numbers (bKash, Nagad, Rocket, Upay) or card details used for deposit and withdrawal transactions, along with transaction reference numbers and amounts;
• Gameplay data: records of bets placed, games played, session duration, and account balance history, which are retained for regulatory compliance and dispute resolution purposes;
• Technical data: IP address, device type, operating system, browser type and version, and session timestamps collected automatically when you access the platform;
• Communications data: records of live chat conversations, emails, and any other communications between you and 2g777 customer support, which are retained for quality assurance and compliance purposes.

2g777 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or health data except where strictly required by applicable anti-money-laundering regulations. Where we are required to collect such data, we will notify you at the time of collection and limit use to the specific regulatory purpose for which it is collected.

2g777 uses the personal data we collect for the following specific purposes. We process your data only where we have a lawful basis for doing so, as set out in Section 3 below:

• Account management: creating and maintaining your 2g777 player account, verifying your identity, and managing your account settings and preferences;
• Payment processing: facilitating deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining transaction records for your account history;
• Legal and regulatory compliance: fulfilling anti-money-laundering (AML) and Know Your Customer (KYC) obligations, responding to lawful requests from regulatory or law enforcement authorities, and maintaining records required by applicable law;
• Platform security and fraud prevention: detecting and preventing fraudulent activity, multiple account abuse, bonus exploitation, money laundering, and other prohibited conduct as defined in the 2g777 Terms & Conditions;
• Customer support: responding to your queries, complaints, and requests through live chat and email, and maintaining a record of communications for quality assurance;
• Platform improvement: using anonymised and aggregated data to analyse how players use the 2g777 platform, identify technical issues, and improve the overall quality and reliability of the service.

2g777 processes your personal data on the following legal bases:

• Contractual necessity: processing is necessary to perform the contract between you and 2g777 — specifically, to create and manage your account, process payments, and provide access to the platform's games and services;
• Legal obligation: processing is necessary to comply with applicable anti-money-laundering regulations, KYC requirements, and any lawful request from a regulatory or law enforcement authority;
• Legitimate interests: processing for fraud prevention, platform security, and service improvement is carried out where it does not override your privacy rights and is proportionate to the legitimate operational interests of 2g777;
• Consent: where 2g777 wishes to process your data for purposes not covered by the above (for example, sending you optional promotional communications), we will seek your explicit consent at the time and provide a clear mechanism to withdraw that consent at any time.

2g777 does not sell your personal data. We share your data with third parties only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: your mobile wallet details (bKash, Nagad, Rocket, Upay) and card data are shared with our payment processing partners solely to execute deposit and withdrawal transactions. These partners are contractually bound to process your data only for the specified payment purpose;
• Game providers: game studios including Pragmatic Play, Evolution Gaming, PG Soft, Spribe, and others may receive your player ID and session data as part of delivering their game content through the 2g777 platform. These providers do not receive your full registration or payment details;
• Regulatory and law enforcement authorities: 2g777 may disclose personal data to government authorities, financial intelligence units, or law enforcement agencies where required by applicable law, court order, or regulatory direction. We will notify you of such disclosure where legally permitted to do so;
• Fraud prevention and KYC service providers: third-party identity verification and fraud detection services may process limited personal data (such as your NID number or date of birth) to complete KYC checks or detect suspicious activity. These providers operate under strict data processing agreements with 2g777.

All third-party processors and service partners who handle your personal data on behalf of 2g777 are bound by contractual data processing agreements that restrict them to processing your data only for the specific purposes for which it was shared, and in a manner consistent with applicable data protection standards. 2g777 conducts due diligence on all third-party data processors before engaging their services.

All financial transactions on the 2g777 platform are processed over SSL-encrypted connections. Transaction records — including deposit amounts, withdrawal amounts, dates, and payment reference numbers — are retained in your account history for a minimum of five years in compliance with standard financial record-keeping requirements. These records may be shared with payment dispute resolution services or regulatory authorities where required.

In the event that 2g777 becomes aware of a security breach that may affect the confidentiality of your payment data, we will notify you as soon as reasonably practicable via the contact details registered on your account, and will provide clear guidance on any steps you should take to protect yourself. 2g777 takes all reasonable technical and organisational measures to prevent unauthorised access to payment data.

2g777 uses cookies and similar tracking technologies to operate and improve the platform. We use the following categories of cookies:

• Essential cookies: strictly necessary for the platform to function. These cookies manage your login session, maintain your game state, and enable payment flows. They cannot be disabled without breaking core platform functionality;
• Analytical cookies: used to collect anonymised data about how players interact with the 2g777 platform, including pages visited, session duration, and navigation paths. This data is used solely to improve the platform and is not linked to your personal identity;
• Preference cookies: used to remember your platform settings such as language preference and display options, so you do not need to re-configure them each time you visit.

You may manage or disable non-essential cookies through your device or browser settings. Please note that disabling essential cookies will prevent you from logging in or using the platform correctly. 2g777 does not use third-party advertising cookies or retargeting pixels.

2g777 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and our internal compliance obligations. Specifically: account registration data and KYC documentation are retained for a minimum of five years from the date of account closure; transaction records are retained for a minimum of five years from the date of each transaction; customer support communications are retained for two years from the date of the communication; technical and analytical data (IP logs, session logs) are retained for twelve months and then anonymised or deleted.

When your personal data is no longer required to be retained, 2g777 will securely delete or anonymise it in accordance with our data deletion procedures. Where you request deletion of your account and personal data, we will action your request within 30 days, subject to any overriding retention obligations under applicable law (for example, AML record-keeping requirements that cannot be waived by individual request).

As a player using the 2g777 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us via live chat or at [email protected]:

• Right of access: you have the right to request a copy of the personal data 2g777 holds about you, including a summary of how it is being used;
• Right to rectification: you have the right to request that any inaccurate or incomplete personal data held by 2g777 is corrected or completed without undue delay;
• Right to erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding retention obligations;
• Right to restrict processing: you have the right to request that 2g777 temporarily restricts the processing of your personal data while a query or complaint is being investigated;
• Right to withdraw consent: where 2g777 is processing your data on the basis of your consent (for example, for promotional communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

2g777 will respond to all privacy rights requests within 30 days of receipt. Where a request is complex or we receive a high volume of requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. We will not charge a fee for processing privacy rights requests except in cases of manifestly unfounded or excessive repetition.

2g777 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include SSL/TLS encryption on all data transmissions, server-side encryption of stored personal data, access control policies restricting data access to authorised personnel only, regular security audits and vulnerability assessments, and OTP-based authentication for account access.

While 2g777 takes all reasonable measures to protect your personal data, no online platform can guarantee absolute security against all possible threats. In the event of a data security incident affecting your personal data, 2g777 will notify you as soon as reasonably practicable and will provide clear guidance on any protective steps you should take. If you suspect that your 2g777 account has been compromised, you should contact our customer support team via live chat immediately.

The 2g777 platform is strictly for adults aged 21 and above. 2g777 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, we will delete that data immediately and close the associated account without notice. Parents and guardians in Bangladesh who believe a minor may have accessed the 2g777 platform should contact us immediately at [email protected] so that the matter can be investigated and resolved promptly.

2g777 reserves the right to update or revise this Privacy Policy at any time. Where a material change is made — for example, a change to the categories of data we collect, a new purpose for which we use your data, or a new category of third party with whom we share your data — we will notify registered players via the contact details held on their account at least 7 days before the change takes effect, and will publish the updated Policy on the 2g777 website with a revised effective date. Your continued use of the 2g777 platform after the updated Policy takes effect constitutes your acceptance of the revised terms.

If you have any questions, concerns, or complaints about this Privacy Policy or about how 2g777 handles your personal data, please contact our customer support team. We are available 24 hours a day, 7 days a week via live chat on the 2g777 platform. Live chat is the fastest route to assistance and our preferred channel for privacy-related enquiries.

You may also contact us by email at [email protected]. Please note that email responses may take up to 48 hours during periods of high support volume. When contacting us about a privacy matter, please include your registered mobile number (or username) and a clear description of your request so that we can identify your account and process your request efficiently. Do not include your password or full payment details in any email or chat message.